Return & Refund

WOW! Shirts Return and Refund Policy

At WOW! Shirts, your satisfaction is our top priority. We strive to deliver high-quality products that you'll love. However, we understand that sometimes things don't go as planned. Please review our Return and Refund Policy to understand how we handle any issues that may arise with your order.

1. Order Issues

We take pride in the quality of our products, but if you receive an item that is defective, damaged, or not as described, please contact us immediately. You must notify us within 30 days of receiving your order. We will work with you to resolve the issue promptly.

2. Eligibility for Refunds or Returns

We are committed to ensuring that you are satisfied with your purchase. While we cannot offer returns or exchanges for incorrect sizes or buyer’s remorse, we will gladly provide a refund or replacement in the following circumstances:

  • Defective Items: If the product is damaged or has a manufacturing defect.
  • Incorrect Items: If you receive an item that differs from your original order.
  • Lost in Transit: If your order is confirmed lost by the shipping carrier.

3. What to Do If There’s a Problem

If you encounter an issue with your order, please follow these steps:

  1. Contact Us: Email our customer support team at hello@getwowshirts.com within 30 days of receiving your order. Provide your order number and a detailed description of the issue. If applicable, include clear photos of the defective, damaged, or incorrect item.

  2. Resolution: We will review your claim and respond within 2-3 business days. If the issue falls under our refund or replacement criteria, we will arrange for a refund or send out a replacement at no extra cost to you.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items with slight color variations, as colors may appear differently on screens.
  • Items that have been used, washed, or altered in any way.
  • Orders that were placed with incorrect shipping information provided by the customer.

5. Cancellations

Once an order is placed, it enters the production queue almost immediately. Therefore, cancellations are not possible. Please review your order carefully before confirming your purchase.

6. Shipping Costs

In the event of a return or exchange approved by WOW! Shirts, we will cover the shipping costs for returning the defective or incorrect item.

7. Refunds

If your refund request is approved, the refund will be processed to your original payment method within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

8. Contact Information

For any questions or concerns about your order, please reach out to our customer support team at hello@getwowshirts.com. We are here to assist you and ensure you have the best shopping experience with WOW! Shirts.